Available in selected areas - contact us for details

Fisher & Paykel Appliances make it easy to operate a Customer Service Franchise. Our products are easy to service and environmentally friendly. Fisher & Paykel are committed to energy efficiency and preservation of the environment. From eliminating ozone-depleting chemicals from our products back in 1994, to our continuing efforts of optimising appliance efficiency, Fisher & Paykel’s philosophy continues to be focused on initiating eco friendly manufacturing practices and techniques.

Our professional approach to customer service combined with our commitment to environmently friendly products, ensures that our customers are always looking to buy more of our products for their homes.

Our DNA is who we are:
Fused into everything we do. A foundation for every facet of business we undertake. Fluid and living, we continue to evolve.

Style
Is about desirability, it reflects the way in which we do things. It’s not only the way we design our products; it’s the way in which we evolve in response to change.

Integrity
Is about building relationships with our customers, it reflects the way we go about our business; the trust behind our reputation; the way in which we build our values.

Care
Reflects how we look after all with whom we come in contact; our respect for the environment; and the way in which our people go about their roles.

Innovation
Is our heart; we are innovative in all that we do, from big ideas through to the detail.

Why Franchising?

Franchising is often described as being in business for yourself, but most importantly, not by yourself. According to a survey conducted by the Griffith University, there are now over 850 franchise systems across Australia and New Zealand, with 50,600 franchisees operating in Australia.

The Fisher & Paykel business model continues to support franchising as the most successful way of conducting our service business.

If you would like to know more on about how franchising has been a major influence in small business in Australia or New Zealand, go to the Franchise Council of Australia website at http://www.franchise.org.au or Franchise New Zealand website at www.franchise.co.nz

Customer Allocation

Fisher & Paykel’s National Customer Care Centre takes all calls and schedules your customers appointments so you don’t need to worry about sourcing a client base. This reduces your drive time between customers, which means you can service more customers in the day. Our technology also allows us to advise customers of your expected arrival time.

Training and Support

Full training is provided initially through a gap assessment to evaluate what pre technical training is required and then an in-house training session. This training session will cover all areas of your business including operations, sales and marketing, technical support, IT, general business and customer service. This is followed by up to two weeks of in-field training activities and is part of an ongoing training program. Support is also provided on an ongoing basis via our professional team at Fisher & Paykel.

Remuneration and Goodwill

Every in-warranty and out-of-warranty job that you attend is recorded at our National Customer Care Centre. Customer payments for any out-of-warranty repairs are processed on your in field computer. Fisher & Paykel will pay you for any repairs you undertake on products that are under warranty.

There are many advantages to be gained by joining our network and operating as a Fisher & Paykel service franchisee. You will directly benefit from the goodwill we have built in the Fisher & Paykel brand. Our research shows that our brand is held in high esteem in the community. A team of dedicated people who believe in the brand will support you.

You will be required to participate in local area marketing and you will be assigned a prime ‘marketing area (PMA)’. Which is an exclusive marketing territory to promote your business.

Marketing Support

The main focus of Fisher & Paykel’s marketing strategy is to build and maintain customer loyalty. Assistance is provided to all franchisees through various types of literature and materials to assist help you in promoting and building your business. During your training you will learn the true meaning of marketing and innovative ways to increase your business.

Field Support

You will be allocated a Business and a Technical Representative who will provide support and guidance to improve and grow your business. Technical Representatives visit their franchisees on a regular basis to provide objective advice on various aspects of the business, as well as technical and business support.

All Fisher & Paykel franchisees are required to attend monthly regional meetings with their fellow franchisees. These meetings allow you to network and exchange ideas with other franchisees in your area. The meetings are a great place for you to contribute to the group’s development in the area.

Fisher & Paykel also encourage and expect their franchisees to attend external training courses to continually improve their business and technical skills.

Technology support

The ‘Cool Blue World’ intranet site enables franchisees to access group information at their own convenience. Cool Blue World enables franchisees to:

• Access the group booking systems
• Fisher & Paykel manuals and general business forms
• View the booking system
• Book in spare parts

For further enquiries franchise@fp.com.au